Useful Information - Activity   

How to book 

Book in three easy steps 

1.Go to website: www.navigatestars.au 

2.Click on Activity section

3.chose activity  send email or text or call

If an activity is sold out, please put your name on the waitlist. We will aim to create a space for you.

Out of pocket costs

Out of pocket costs will vary based on the type of activity.

We try and keep these costs as low as possible, however they are sometimes necessary to enable us to provide quality programs with new and exciting experiences.

All out of pocket costs must be paid to secure your booking, and you will not be able to take part in an activity if these costs have not been paid prior to attending.

For cash payments or assistance with payments please call 0493 767 754 or

email: ricky.bhatt@navigatestars.au

Cancellations and refunds 

If you need to cancel a session with Navigate Stars . please let us know as soon as possible by calling the office and registering your formal cancellation:

• During business hours Mon-Fri 8.30am-5pm:

• Out of business hours: 0493 767 754

Cancellations and refunds will be considered as per your service agreement with Navigate Stars .

If you need help with bookings or require 1:1 Support, please call our friendly customer engagement team on 0493 767 754 .

What you need to know 

Provider Travel Costs

New charges will be applied as per the new price guide  which will be detailed at the time of booking. https://www.ndis.gov.au/providers/pricing-arrangements

-

What to Bring to your Activity

We ask that you please bring the following to all activities: backpack with food/snacks (or money to buy), water bottle, companion card (if you have one), myki card and appropriate clothing/footwear based on activity detail. The team will send a reminder and also notify you closer to the activity if there are any other additional items to bring.

Changes to Programs

We take the utmost care is taken to ensure all scheduled activities are available at the time and location advised, however there may be times where slight changes are required to ensure maximum enjoyment and safety. This may include circumstances regarding weather, public transport, availability of activities or insufficient numbers. We will notify you of any changes to your scheduled activity by a phone call or text as soon as possible, and discuss other options if available, including rescheduling.

Ratios and Staffing for Safety

This program is suitable for people who can be supported in a small group of between 3 and 5 people.

If you require 1:1 or 1:2 support please call us to discuss.

Please note, you will be charged at the appropriate rate depending on the size of the group, noting group size may vary between activities. Safety of our participants  and staff is paramount at Navigate Stars .

To ensure our groups have a fun & safe time with us please note: staff ratios will be based on activity risk level and location. 

Funding

Booking and paying the out of pocket costs registers your place on the program, however final confirmation is completed once we ensure you have the sufficient and appropriate NDIS funding available, A new service booking may be required to confirm your place and the Navigate Stars team will work with you to arrange this.

Alcohol Consumption Policy

During our program, there may be times where we visit venues that have alcoholic beverages for public purchase and consumption. As SOCIAL PROGRAMS
AND SCHOOL HOLIDAYS  program, Participants  may have the option if they wish to purchase a beverage with a meal. We do ask that whilst attending our activities, Participants  limit their purchases to two alcoholic beverages per activity. ( Adult only Programs )

Departing on Time

We like to offer a variety of activities for our groups to enjoy, and this often means that we need to take public transport and/or book sessions with external organisations for specific times. Because of this. it is very important that the group are able to depart on time, If you are running late, as a courtesy we ask that you call us as soon as possible to let us know. If we have not heard from you and it is more than ten minutes past the scheduled start time, unfortunately the group will need to leave and you may miss out on attending the session.

COVID Considerations

Navigate Stars  is a Covid safe organisation following all current government restrictions and guidelines.

The Importance of MYKI

As we use public transport for a lot for our programs, it is vital that all participants have an active MYKI card that is loaded to allow for transport to and from Melbourne (approximately $15 and around suburbs.

No MYKI may result in you not being able to attend the booked activity.

Booster Seats

If your child currently uses a booster seat when travelling in a car, please contact us to discuss how we can support safe transport when in a staff vehicles.